Revenue Statistics of Business as per Yelp Ratings This represents a nine percent increase in reviews year-on-year compared to the 205,000,000 reviews at the close of the previous fiscal year. Number of Reviews Submitted to Yelp (2009 to 2020)Ī total of 224,000,000 reviews were submitted to Yelp by the end 2020. 35% of those searching on Yelp plan to visit the site within 24 hours.Yelp reviews are used by 45% of customers before they visit a business.For every Yelp star, you can see a 9% increase in revenue.Yelp receives more than 178 million unique monthly visitors across desktop, mobile and app platforms.Yelp claims an average of 92 million unique mobile users per day.According to Alexa, ranks 44th in the US as the most popular website.A recent 2020 study found that approximately 45% of online shoppers used Yelp to review their purchases before making a purchase.Approximately 69 million people per month use Yelp via desktop.About 205 million Yelp reviews were posted by the end of 2019.A total of 54.01 million users worldwide access Yelp via their desktops every month.Each month, around 76.75 million users visit Yelp sites, platforms, and mobile apps across the globe.Estimated that around 90% of Yelp’s total visitors are US-based.The more you know about reviews and how customers receive them, the better you’ll be able to manage your online reputation. When people see that you are responsive and take the time to connect with your customers, they may be more inclined to repeat business. Even responding to positive reviews can have an effect on your reputation. In fact, Yelp has found that users are 33% more likely to change a negative review if a business responds with a personal message within 24 hours. When you respond in an appropriate manner and try to resolve the issue right away, you’re more likely to come off as trustworthy to others reading the review. However, you can control how you respond to reviews, particularly negative ones. So what does this have to do with you and your business? After all, there isn’t too much you can do to control what reviews say other than providing a positive experience for your customers. Sometimes it’s good for your customers to see how you handle different situations. This is why it’s important not to just delete bad reviews and only keep the good ones. 88% of respondents said they are likely to look past a negative review if the business responded and addressed the issue. A negative review isn’t always the downfall of your business.But just try to avoid asking specific customers to do so. This doesn’t mean you can’t remind your audience in general to leave a review. This is because a customer that is personally asked to leave a review is more likely to feel obligated to leave a positive review. 50% of the people surveyed said they did not trust reviews if they knew the business asked the customer to leave a review. Solicited reviews are not perceived as trustworthy.They are not only unhelpful to potential customers, but they also make it difficult for a business to respond and try to resolve whatever issue the reviewer had. A star rating without a review can be harder to trust. 97% of respondents believe that descriptive written reviews are the most helpful type of review to read, as opposed to just a star rating.
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